faqs
About
The Prince is a curated marketplace for those seeking design objects which are beautiful, rare and inspired. From fine bar tools and handcrafted barware to precious jeweled wine accessories – our objects typify remarkable workmanship and soul.
Our illustrious team of curators meticulously puts together a personal selection of bar and glassware products. These products exemplify tradition, modernity, present-day artistic conventions and aesthetic ideals and are hand-picked by us for you.
Not all. Our one-off range is marked as ‘Exclusive’. We have a concierge service which helps you find suitable design products and cater to your customization needs.
The Prince salutes craft, creativity and collaboration. Our products are handcrafted and designed by various artisans who have been making it for years traditionally serving as a doorway to an online pursuit.
The producer is our designer and the craftsman.
The Prince only works with creative makers whose work consistently bespeak quality.
Yes, we do. If you have an idea, simply call our concierge. We will do our best to realize it.
Click the ‘ADD TO CART’ button on the product page, and make a purchase either by registering on our website or checking out as a guest.
You can pay for your purchase using Credit Cards: MasterCard and Visa or with your Debit Card.
The sale price does not include the shipping, insurance, customs, or taxes. Shipping cost depends on the destination of the object. Customs and taxes may vary depending on the destination.
Yes. The products on The Prince website have beautiful high quality images. We want you to go through the fine details of the piece you like before you are intrigued to put it in your cart.
Yes, we can. You can click on ‘Request More Info’ button and message us your question. Whether it is a product you like or desire for something customized, our courteous concierge service will do its best to help you with your purchase.
You can place an order on our website 24 hours a day, seven days a week. Our concierge is available to help you at concierge@theprinceexports.com, or by phone at +91 – 9315241720. Mondays to Saturdays, 09.00 – 21.00.
Membership and Registration
Register with us to relish your shopping experience and get:
- Access to our unique offerings that excel in originality and induce luxury in living
- Shop quickly with safely secured card details
- Receive communications from us by e-mail with the latest news, special offers and awe-inspiring designs
Yes, it is totally safe and secure to shop on our site. We value the trust our customers put into The Prince and do not share their information without their authorization. Please click here to read details on privacy and personal information.
To retrieve your password or change it, click on the ‘Forgot Password?’ option on the ‘Begin Secure Checkout’ page. Enter your Email Id and you will receive an E-mail with a link to reset your password.
You can unsubscribe from our communications by getting in touch with us at info@theprinceexports.com
Orders and Shipping
We verify your purchase and address details and send you a confirmation email after you make your purchase.
For ready products, it takes 3-4 working days to dispatch your order. In case of customized orders, it takes 5-7 weeks to custom make it and dispatch.
We send the shipping information of your order with the confirmation email after verifying the purchase and address details.
INDIA: We offer free shipping all over India.* Enjoy complimentary domestic shipping on select products. Additional shipping charges may apply to certain items.. INTERNATIONAL: Shipping costs will vary depending on the item purchased, as well as mode of payment and delivery location. The final shipping cost for your order will be communicated to you in the best possible way within 24-48 hours of receiving your confirmed order. Please get in touch with our Concierge at +9193152 41720 or write to us at concierge@theprinceexports.com for details on cost effective international shipping.
The Prince ships most India orders via FEDEX Ground, however suppliers shipping direct may utilise other shipping methods. International orders are shipped via FEDEX.
You will receive the tracking number and carrier information associated with your order in your order confirmation email.
The Prince insures each purchase during the time it is in transit until it is delivered to you.
We ship internationally to over 150 countries and offer different shipping options as applicable. We prioritize hassle-free transportation for each order. If, for any reason, we are unable to ship to your country we will inform you before you place your order.
Shipping times will vary depending on whether the item is in our warehouse, shipping directly from the supplier, or made-to-order. The expected shipping date for each item is available under the DETAILS section on the product page.
We are happy to replace or refund any defective items. Please email us your order number and details along with a photo of the damage if possible, within 24 hours of receiving the order. Returned items must be in their original packaging.
You can return an item if it is unused and in the state you received it. Custom Made/Commissioned items/ Items marked as ‘Final Sale’ cannot be returned. We will process any refunds and/or provide credits after the returned goods have been received in new condition and in the original packaging. Your order total will be refunded, minus costs for shipping and handling each way. To return/refund an item, please write to us at info@theprinceexports.com, a prompt response is assured to such mails. Alternatively, please call our concierge on +91 9315241720 which remains open 10 AM-7 PM (Monday to Saturday). For detailed information on refunds and returns, please click here.
The Prince celebrates artistic collaborations and believes in partnering with brands, which deserve promotion, home-grown or international. Please email us at info@theprinceexports.com